United Laundry Receives Industry Recognition With Above & Beyond Service Award

Published March 9th, 2020 by PureStar


TRSA Leadership Awards Series Recognizes Organizations Dedicated to Excellence in Service, Diversity and Sustainability 

HONOLULU (March 5, 2020) - United Laundry, a PureStar company and one of North America’s foremost providers of laundry services and linen management to the hospitality and health care industry, receives the TRSA Above & Beyond Service Award honoring the organization for exceptional customer service, attention to customer needs and serving as good corporate stewards in the Honolulu market.

The TRSA Above & Beyond Service Award acknowledges members’ efforts that represent acts of service to customers and the community that truly go above and beyond and set a higher standard for others to follow in the industry.

United Laundry has provided laundry and linen services to the health care, hospitality and airline industries for more than 30 years in the Honolulu, Hawaii area. The award recognition honors the exceptional work conducted by the more than 600 local employees during Hurricane Lane that affected the entire state of Hawaii.

“We take our responsibility to provide reliable customer service seriously, with a commitment that is demonstrated every day,” stated Vicky Cayetano, President of United Laundry Hawaii region. “When Hawaii was faced with Hurricane Lane, we continued to operate and serve our customers. We recognized that hotels were filled with guests during the busy summer season, and hospitals were full with patients. Our local employees continued working to provide uninterrupted service. As public and private transportation was suspended, the company provided stipends to employees who offered rides to bring in associates for three days during the storms.”

Following this unprecedented effort, General Managers and chefs of four hotels in the local area showed their appreciation with a special “thank you” meal served to the more than 600 United Laundry employees who continued to work through a time of extreme weather conditions and truly went above and beyond. 

“United Laundry supports numerous organizations in the community reflecting its deep commitment to give back to its customers while fostering a culture of commitment in all its endeavors,” said Shirley Schumacher, Chief Commercial Officer of PureStar. “This is indicative of the core fabric of who we are as an organization and represents just one example of how all our teams consistently strive to go above and beyond when and where our customers and the community need support.”

PureStar prioritizes customer service, local relationships and corporate stewardship across the Company’s national footprint. Their local teams have a long history providing support to their customers in the face of adversity, and even under extenuating circumstances strive to exceed expectations. In fact, a customer in New England recently praised the local team for being the fuel that keeps housekeeping going, stating they are truly a part of their extended team.

The Above and Beyond Award is part of the TRSA Leadership Awards series. The accolade will be presented during the Awards Dinner at the Legislative Conference in March, which will also acknowledge members’ exemplary efforts in customer and community service, plant operations, safety and sustainability. For more about the TRSA 10th Annual Legislative Conference, visit


PureStar is North America’s premiere provider of laundry services and linen management to the hospitality industry. With locations across the United States, Mexico and the Bahamas, PureStar’s expansive operations consistently enhance guest comfort for the thousands of client partners they serve. For more information visit 



Tracy Skenandore/Makenzie Coombs
Kirvin Doak Communications: 702-737-3100 /

View the original press release here.