The clean leader in outsourced laundry services to the hospitality and healthcare industries
Our Story
PureStar’s laundry expertise is built on more than a century of combined service across 56 facilities in North America. Our 7,200 laundry professionals bring diverse skills and perspectives to delivering high-quality linen, terry, and specialty textiles each day to our hospitality and healthcare clients—and the guests and patients they serve.
We support a wide range of hospitality partners, from 7,000-key resorts and casinos to boutique hotels, restaurants, spas, and fitness centers. Our healthcare clients include major hospitals, outpatient offices, long-term care communities, and other medical facilities.
Entrepreneurs paved the foundation for PureStar’s success, building trusted local brands over the past 100 years. Today, PureStar has unified more than 16 regionally recognized laundry and linen management organizations, emerging as the #1 commercial laundry provider in the U.S. and the only diversified provider at scale across both hospitality and healthcare.
Together, PureStar’s brands uphold consistent standards of cleanliness, safety, innovation, customer focus, and employee commitment across our national platform.
Learn more about PureStar’s Hospitality Services Learn more about PureStar’s Healthcare Services
Our Customer Focus
With more than a century of industry experience, we’ve built a service model defined by proactive communication, dependable support, and a true partnership approach.
Our service benefits include:
- Dedicated Account Representative
- Customized CRM portal and reporting tools
- Daily client production tracking
- Tablet-based delivery system for real-time manifests and product control
- GPS fleet tracking
- RFID technology for uniform and specialty-item management
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PureStar cares about their customers. Whenever we have had an issue, they respond quickly and try and get it resolved.
Customer #6
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PureStar’s positive reputation is what prompted me to begin working with them and I have not stopped since.
Customer #5
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Despite their immense size, I feel like PureStar has been able to maintain the feel of a family brand which is something that I really appreciate in my day-to-day interactions with them.
Customer #4
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PureStar has provided me with great service every time, no matter what geography it is. I really value that consistency.
Customer #3
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PureStar’s customer service is fantastic. Whenever we have challenges, they will work diligently to help us find a timely solution that meets our needs.
Customer #2
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PureStar was able to support our hotel’s on premise laundry on short notice. Their assistance was vital in allowing us to remain operational during this period.
Customer #1
Our Clean Commitment
Safety, quality, and sanitation are central to everything we do. PureStar maintains rigorous standards that consistently exceed industry recommendations across both hospitality and healthcare linen services.
Quality Assurance
Delivering consistent, guest-ready quality is achieved through disciplined processes and continuous monitoring, ensuring every item meets your brand’s standards. Our quality commitment includes:
- Multiple checkpoints throughout processing, including random spot checks, to ensure consistent, high-quality results
- Routine monitoring and regular customer meetings to review product quality, assist with inventory, and identify out-of-service linen
- Benchmarking finishing and delivery standards — including folds, packing, stains, wrinkles, and crispness
- Independent operational reviews and audits of facility systems and standards to drive ongoing improvement
- A collaborative approach to issue resolution, working directly with hotel teams to quickly understand and address concerns
Sanitation & Safety Standards
PureStar’s sanitation processes consistently exceed the recommendations of the Centers for Disease Control and Prevention (CDC). Our commitment to hygienically clean linen includes:
- Segregation of customer linen from collection, through processing, to delivery
- Industrial-size washers operating at water temperatures above 140°F
- Wash formulas engineered to remove microorganisms using effective disinfectants, including chlorine or peroxide
- Industrial dryers operating at temperatures up to 200°F
- Industrial ironers reaching nearly 300°F to complete the sanitization process
- Thorough sanitization of delivery carts to protect clean linens in transit