Why Daily Linen Changing Should Be the Default Option

Published June 8th, 2020 by Hotel Business

Because COVID-19 is such a recent phenomenon it’s difficult to weigh factors and build equations to solve the mysteries of how to fight the virus in indoor and outdoor environments. We need more experience with it so we can analyze it better. In the meantime, avoidance of contact is the popular answer. For hotel and lodging housekeeping, this has manifested in the presumption that staff should stay out of guestrooms as much as possible during multi-night stays, an anathema to hospitality.

TRSA, the association for linen, uniform and facility services, recognizes that not all guests want their linens changed daily, especially with the uncertainty about how the virus spreads. But it should be guests’ choice, like “green” initiatives, whether to have their rooms cleaned. It should be a mandated policy to ask them if they prefer standard cleaning services.

Laundry Services Added to Essential Critical Infrastructure List

Published March 30th, 2020 by PureStar

ALEXANDRIA, Va. — Laundry services have been added to the most recent advisory released by the Cybersecurity and Infrastructure Security Agency (CISA), a part of the Department of Homeland Security (DHS), as part of the essential critical infrastructure, reports TRSA, the association for linen, uniform and facility services.

PureStar Appoints Gail Mandel as Executive Chair of Board of Directors

Published March 11th, 2020 by PureStar

LAS VEGAS – March 10, 2020 – PureStar (the “Company”), North America’s foremost provider of laundry services and linen management to the hospitality industry, today announced the appointment of Gail Mandel as Executive Chair of PureStar’s Board of Directors (the “Board”).

Ms. Mandel has more than 25 years of management and financial experience in the hospitality industry. She is currently Managing Director of Focused Point Ventures, LLC, a business advisory and consulting services firm. Previously, she served as President and Chief Executive Officer of Wyndham Destination Network, the world's largest provider of professionally managed, unique vacation accommodations with more than 120,000 properties in over 100 countries. Wyndham Destination Network was a $1.6 billion revenue producing division of Wyndham Worldwide (NYSE: WYN) prior to its June 1, 2018 spin-off transaction. During Ms. Mandel’s four-year tenure as CEO, she helped drive four consecutive years of organic earnings growth while completing more than a dozen tuck-in acquisitions. Ms. Mandel also previously served as Chief Financial Officer of Wyndham Exchange & Rentals and held other senior finance positions at Wyndham Worldwide, Cendant Corporation and HFS Incorporated. 

United Laundry Receives Industry Recognition With Above & Beyond Service Award

Published March 9th, 2020 by PureStar

HONOLULU (March 5, 2020) - United Laundry, a PureStar company and one of North America’s foremost providers of laundry services and linen management to the hospitality and health care industry, receives the TRSA Above & Beyond Service Award honoring the organization for exceptional customer service, attention to customer needs and serving as good corporate stewards in the Honolulu market.

The TRSA Above & Beyond Service Award acknowledges members’ efforts that represent acts of service to customers and the community that truly go above and beyond and set a higher standard for others to follow in the industry. 

A Message to Our Customers Regarding the Coronavirus (COVID-19)

Published March 5th, 2020 by PureStar

We are actively monitoring novel coronavirus (COVID-19) updates from the U.S. Centers for Disease Control & Prevention and the World Health Organization. Following their recommendations, we are taking appropriate measures to best protect our employees, customers, and ensure business continuity.

Our operations are primarily North American, with travel and business interactions that are ‘highly local’. Be assured that we are proactively implementing measures and will continue to enhance safety protocols based on the most current recommendations from governing health organizations.